Internet Banking | BSB: 803 152

CIRCLE Banking App FAQ's

Where can I download the CIRCLE Alliance Banking App?

The CIRCLE Alliance Banking App is available at no cost from both the App Store and Google Play Store. The links for download are available below:

 

app store badgegoogle play badge

 

What do I do once I download the CIRCLE Alliance Banking App?

Once you have downloaded the app and are registered for Internet Banking, you will be required to enter your member number and Internet Banking password. You will then be asked to set up a confidential PIN, Touch ID or security pattern to log into the app in the future.

 

How can I access my accounts in the CIRCLE Alliance Banking App?

To be able to access your accounts using the CIRCLE Alliance Banking App, you must first be registered for Internet Banking. If you are not registered for Internet Banking contact our staff on 1300 553 582 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

 

What do I do if I forget my PIN, Touch ID or security pattern to log into the app?

 Simply tap ‘Forgot Login’ and reset your PIN, Touch ID or security pattern with your Internet Banking password and member number. If you still cannot access the app after resetting your security information, contact our staff on 1300 553 582.

 

What do I do if my phone is lost or stolen?

Please notify CIRCLE Alliance Bank on 1300 553 582 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

 

What do I do if I purchase a new phone?

Should you purchase a new phone, you will need to download the app on your new phone you’re your Internet Banking password and member number. In the app on your old phone, you must de-register the app from the Manage Devices option in the Settings menu.

 

How do I manage my devices in the CIRCLE Alliance Banking App?

If you would like to remove a device from the CIRCLE Alliance Banking App, select ‘View Accounts’ then select the ‘Manage Devices’ option from the settings menu. From there, simply swipe left on the device (for iOS) or select the device (Android) that you no longer wish to access your account on and select ‘Remove’. Once removed, the app will no longer be accessible on that device. To access the account again on that device you will need to reregister in the app

  • Call Us:
  • Phone Banking 1300 553 571
  • Lost/stolen Cards 1800 648 027
  • Member Service 1300 553 582