Internet Banking Fraud

Internet banking fraud occurs when someone uses your details to access your account in Internet Banking, and illegally transfers funds to a different financial institution. Access to your logon details is usually made possible through techniques such as hoax emails or by accessing Internet Banking from a PC you can’t trust.

 

The following tips will help you protect against Internet Banking fraud:

  • Ensure you have up to date anti-virus and anti-spyware software installed on your computer.
  • Never divulge your password or access code to anyone.
  • If you have accidentally give out personal information, change your access code immediately and report the matter to us.
  • Always access Internet Banking by typing quaycu.com.au in your browser or save it to your favourites.
  • Always look for the SSL encrypted connection as indicated by the https:// and a padlock in the top address bar. You can also check that the website's digital certificate is issued by Verisign to is2.cuviewpoint.net
  • Always logout from your Internet Banking session and remember to close your browser.
  • Do not use computers at public places, such as internet cafes for Internet Banking.
  • Never reply to any emails asking for personal or account information.
  • Change your Internet Banking access code on a regular basis.
  • Regularly check your account balances and immediately report any discrepancies to us.
  • Call Us:
  • Phone Banking 1300 553 571
  • Lost/stolen Cards 1800 648 027
  • Member Service 1300 553 582