Circle Alliance Bank

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Home Buyers Blueprint

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News & Updates

Changes to Netlink

Netlink is scheduled to be upgrade on the night of 20 January 2017. You may have some questions about the new system and how it operates. Please find below a few FAQs that you might have. If you have read our FAQs and our ‘How To’ guides and you are still having difficulties logging in, we have a hotline open between 10am and 2pm (AEDT) Saturday 21 January 2017. Please call our usual number 1300 553 582. Otherwise, we will be available during normal business hours from Monday 23 January 2017.

Why change Netlink?

Our system was outdated and becoming increasingly difficult to support. The new system allows more functionality for our members and streamlines our systems. This upgrade is part of our alliance with Bendigo and Adelaide Bank. Coming soon: Online statements will be integrated into Netlink, allowing one log in for both.

What are the changes?

The major changes that impact members are:

  • SMS One time passwords replace the Factor2 icons for transaction processing.
  • Online statements will be included in Netlink, so you won’t need a second sign on.
  • Joint account holders need their own sign on.
  • Business login details have changed.

Some other examples of changes are, the ability to customise your Netlink views and update your contact details online. More changes can be found in the FAQs link on the log in page.

Do I need to do anything for this upgrade?

If your mobile phone number or email address is not up to date on our system, you may find you don’t have full access to Netlink. You may be blocked from processing transaction. To update these details, please contact CIRCLE on 1300 553 582. Joint account holders and business members need new log in details. While we attempted to call those affected, we may not have reached everyone. If we did not get in touch with you or it appears your access is not complete, please contact us on 1300 553 582.

What are One Time Passwords?

SMS One Time Passwords replace Factor2 icons. When making a payment, you will need to have your phone with you. We will send a 6 digit code by SMS, which you will need to enter to proceed to transaction processing. This will also be required when updating your contact details online. If you have any concerns about this, please contact us on 1300 553 582. Please click here for more FAQs and ‘How to’ guides.