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News & Updates

Seven things that your bank will never ask you – but a scammer will

Scammers purporting to be from your bank can be convincing, but there are some of the things your bank will never ask you. Their tricks normally involve pretending to be your bank, whether on the phone or via email.  After convincing you that they are genuine, they ask you to carry out various plausible-sounding actions that will result in your account being hacked.

1. Call or email to ask you for your pin or any online banking passwords If your bank does contact you, perhaps to check that a transaction was really made by you, it would not ask for your pin to confirm your identity, and would never ask for online passwords.

2. Send someone to your home to collect cash, bank cards or anything else Having posed on the telephone as a bank employee to extract key information such as your pin, the criminals may say they are sending an official courier to your home to collect the corresponding card. These couriers will have bogus “official” identification.

3. Ask you to authorise the transfer of funds to a new account or hand over cash Often criminals, posing as a bank, will instruct you that your account is under threat, usually from a “corrupt employee” or “cyber criminals”. You will be instructed to make an online transfer of money into a new “safe account” – actually the scammers – or hand cash to a bogus employee.

4. Ask you to carry out a ‘test transaction’ online Criminals pretending to be from a bank sometimes email customers asking them to perform a “test” transaction online, perhaps because of a “technical problem” on their account.

5. Send an email with a link to a website that asks you to enter your online banking details This is the well-known “phishing” scam.

6. Ask you to email or text personal or banking information Even if the email address appears to belong to the bank.

7. Provide banking services through any mobile apps other than the bank’s official apps To download your bank’s mobile banking app, follow the link from its official website. If you are ever contacted in any of the above ways or are just unsure about a communication you’ve received purporting to be from CIRCLE Alliance Bank contact us here immediately and we will be happy to discuss it with you.