Circle Alliance Bank

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Home Buyers Blueprint

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Online Safety

Hoax Emails

Financial institutions in Australia have been subject to various email scams that are designed to compromise the personal information of individuals in order to illegally obtain and transfer funds overseas. There are generally two types of emails aimed at obtaining your personal information:

1. Phishing (pronounced fishing) emails

Phishing emails are designed to trick you into disclosing personal information such as account details, passwords or card numbers. Be suspicious of unexpected emails from a bank, credit union or building society asking you to supply information. If you have accidentally given out personal information regarding your account details, please change your Access Code in Internet Banking immediately. If you are unsure how to do this or have any other queries, please contact our helpful staff on 1300 553 582 and they will assist you. Remember, financial institutions don’t do business via email and would never ask you to confirm your identity or supply your passwords via email. If you receive an email claiming to be from CIRCLE Credit Union asking for account or personal information or directing you to log in to an external site, please contact us immediately on 1300 553 582 or This email address is being protected from spambots. You need JavaScript enabled to view it. This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

2. Virus or trojan emails
These emails come from senders who are usually unknown to the receiver. They contain links or attachments that may download and install malicious software (malware) onto your computer. If you click on a link in these emails, or open an attachment, the malware will try to install itself automatically on your computer, though this could be blocked if you have the appropriate software security updates installed on your computer. Some of these viruses are even programmed to uninstall your anti-virus scanner prior to downloading these viruses. If you have already actioned an email by clicking on the link, or you notice that your computer has become slower and you have other icons on your computer that you don't remember downloading, these are signs that your computer has been infected by viruses. In this case, have your computer professionally cleaned by a computer technician to remove any viruses/spyware that may have been downloaded, and have them install the latest anti-virus and anti-spyware software.

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