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Support

PIN change for VISA cards now available online

You can now select your Visa card (debit and credit) PIN online.

If you have forgotten your PIN, don’t like your assigned PIN, or have not received a PIN for your new card, you can now select your own online.

PIN change is available on both internet banking and the Circle Apps (Apple and Android).

It’s easy to do! Once you select PIN change, just select the correct card (if you have more than one), enter and re-enter the PIN, Get SMS and Change PIN.

If you do have any issues, our friendly staff will be happy to help. Please call us on 1300 553 582, email us at This email address is being protected from spambots. You need JavaScript enabled to view it., or live chat us online.

FAQs

How do I change my PIN on Internet Banking?

Once you’ve logged in, go to My Preferences and select PIN Change.

PIN Change 1

Use the dropdown pin pad to select and confirm your PIN.

Click ‘Get SMS’ and enter the code, then click the ‘Change PIN’ button.

You will see a confirmation box appear.

For security reasons, you will find that the numbers appear in a different order each time you select the dropdown pin pad. Please do not select your PIN by pattern, but check the numbers as you go.

PIN Change 2

How do I change my PIN on the mobile app?

Once you’ve logged in, go to the app menu (3 bars in the top left corner) and select the ‘Cards’ option.

Swipe to find the card you want to update and select press ‘Change PIN.’ Enter and re-enter your selected PIN and click ‘Update’. Click ‘Get SMS’ and enter code, click OK/Next and you will receive a confirmation message.

PIN Change Mobile

Do I need to know my current PIN?

No. If you have forgotten your current PIN you can still choose a new PIN. This process only asks you to enter and re-enter your selected PIN.

Does the PIN change work immediately?

Yes. There may only be a small delay in updating the network.

Can I select any PIN I want?

Your PIN must be between 4 and 6 digits and can only be numbers. Your PIN should not be easy to guess. Avoid using your birthdate, phone number or repeated digits.

If you want to remember a word, you can select a PIN that corresponds to the letters showing on the number keys (please note you need to work this out before changing your PIN as the letters will not be shown online).

Why do I keep getting the error message “New PINs are not the same”?

Make sure you are selecting your PIN by numbers, not pattern, as the numbers are in a different location every time. This may seem odd, but it is a security measure. This is to prevent mouse clicks being ‘tracked’ by software that may enable a scammer to know your PIN.

PIN Change Keypad